At Elevate we are very proud of our exceptional levels of service that we offer to our clients, providing 8 hours a day, 7 days a week, 365 days a year support to Amazon Customer Service for all our clients. Our experienced and knowledgeable support team, along with our e-commerce customer service team, will help with any problems that you encounter, including dispute resolution.
Our complete service is available in both Thai and English and will ensure that your Amazon sellers accounts remain in good standing, and you receive outstanding customer reviews. We are a leading third-party customer service provider, and our customer service management is a central aspect in regards to managing your seller account.
Outsourcing Your Amazon Customer Service
Elevate’s customer care team undertake a wide range of tasks and responsibilities as part of our fully managed service. Here is a list of duties that we will perform:
- We will manage your customer messages and inquiries within 24-hours
- Elevate will handle Amazon answers with 24-hours
- Our service includes handling and responding to negative feedback such as cases/disputes
- We will manage your customer return requests as well as exchanges
- Mange technical support tickets dealing directly with the Amazon seller support team
- Manage all refunds and cancellations
- Maximise customer product reviews and ratings
Our vastly experienced customer service management team will be proactive in the management of seller accounts, ensuring that all customers and professionally handled offering first-class engagement and communication. It is an approach that will result in positive feedback and customer product reviews which will generate more sales on the Amazon marketplace.